Do you need more information or have any questions? Please review our asked questions and corresponding answers below. This section may provide you with the information you’re looking for.
You can cancel an order within 6 hours of sale. Please use our contact form and write 'Cancel order' in the subject line. Don't forget to include the correct order number. We will refund your money to the original payment method. Keep in mind that your bank or credit card issuer may hold the funds for 1-3 days after cancellation.
To change your order, cancel within 6 hours (Refer to the instructions above). After canceling, place a new order with the desired modifications.
You can get a refund or have your ordered products shipped again in these situations:
Non-delivery within the guaranteed time (30 business days, excluding processing time).
Receipt of the wrong item (follow instructions below).
Unwanted product received (return at your expense, unused).
Order cancellation within 6 hours of sale (refer to instructions above).
Please note that we will not issue refunds under the following conditions:
Non-delivery due to factors within your control (e.g., incorrect shipping address provided).
We cannot deliver due to circumstances beyond our control. Examples include customs issues and natural disasters.
Order cancellation after 6 hours of sale.
To request a refund, please complete our contact form and select the ‘Refund order’ subject. Ensure you provide the correct order number for processing. You must submit refund requests within 15 days. The guaranteed delivery period lasts 30 business days.
Please be aware that the estimated delivery time for USA orders is 8-12 business days. International orders may take 10-18 business days to arrive. Upon shipment, you will receive an email notification containing a tracking number. But, please be aware that tracking may not be available for orders with free shipping. Logistics may ship items from the same sale. Combined shipping request does not guarantee items shipped together. Any customs fees incurred after shipment are the customer’s responsibility.
Upon shipment, the tracking system assigns tracking numbers to packages. We will email you a tracking code once we have shipped your order. But, please note that tracking may not be available for orders with free shipping. You can track your order on our designated page. Please be aware that the current status displayed may not reflect the actual status. If a package appears to be stationary, it could already be in your country but awaiting updates. Please note that the largest delivery time is 30 business days.
Please complete our contact form to report a damaged product. Select the subject 'Damaged product received'. Please attach clear photos showing the damage and provide a detailed description. Our team will review your email and contact you as soon as possible.
We may send items from the same sale in separate packages for logistical reasons. Even if you specified combined shipping, please note this possibility. We kindly ask for your patience until all items from your order have arrived.
If you need more information, or have general questions about a product, please contact us. You can fill out the form on our website or use our chat support. Kindly select the ‘Presales’ subject, and our team will be happy to assist you.
Response times may vary due to time zones and support volume. Please note that we are handling a high volume of support requests. We strive to provide timely responses within 1-3 days. Please understand that some inquiries or complex issues may need extra investigation. This might extend the response time. During holidays or peak periods, we receive many emails, causing longer waiting times. We value your patience. We promise to respond.