Eligibility for Refund or Reshipment:

You are entitled to a refund or reshipment of ordered products in the following situations:

Non-Delivery within Guaranteed Time:
- If your ordered products are not delivered within the guaranteed time of 30 business days (excluding processing time), you can request a refund or reshipment.
Receipt of the Wrong Item:
- Follow the instructions below for a refund or reshipment in the case of receiving the wrong item.
Unwanted Product Received:
- For unwanted products, you can return the item at your expense (provided it is unused) within 30 days after receiving the item. Follow the return process outlined below.
Order Cancellation within 6 Hours of Sale:
- Orders canceled within 6 hours of purchase are eligible for a refund. Refer to the instructions above for the cancellation process.

Refund Conditions:

Refunds will not be issued under the following conditions:

Non-delivery due to factors within your control (e.g., incorrect shipping address provided).
Delivery issues beyond our control, such as customs problems and natural disasters.
Order cancellation after 6 hours of sale.

To request a refund, complete our contact form, and select the subject “Refund order.”
Provide the correct order number for processing.
Submit refund requests within 15 days of the guaranteed delivery period, which lasts 30 business days.

Return the unused item at your expense.
Initiate the return process by completing our contact form and selecting the subject “Refund order.”
Provide the correct order number for processing.
Refunds for returned products will be processed upon receiving the package.

Have a question or a suggestion? We’d love to hear from you!

Contact Information:

Address: 71-75 Shelton Street, London, WC2H 9JQ, UK

Phone: +44 7943597458

Customer Support Hours: Mon to Fri 9:30 AM-7:00 PM GMT